Privacy Policy

Last Updated: 30 September 2026
Effective Date: 30 September 2026

Introduction

This Privacy Policy explains how Crafted Home Solutions Ltd, of 31 Carleton Road, Pontefract, WF8 3ND, collects, uses, stores, and protects your personal information when you visit or interact with our website and services.

If you use our website or submit your information to us, you agree to the collection and use of your data as described in this Privacy Policy. If you do not agree with these terms, please refrain from using our website and services.

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or service offerings. Any revisions will be published on this page, and continued use of our website after such updates will signify your acceptance of the revised policy.

Information We Collect

Depending on how you interact with us, we may collect the following personal information:

• Full name
• Email address
• Telephone or mobile number
• Postal address

We only collect information that is relevant and necessary for the purposes outlined in this policy.

How We Use Your Information

We may use your personal information for the following purposes:

• Responding to enquiries and requests
• Providing quotations and managing customer orders
• Customer support and aftercare services
• Administrative and account-related communications
• Collecting customer feedback and reviews
• Publishing testimonials where consent has been given
• Sending marketing and promotional communications
• Improving our products, services, and website functionality
• Delivering personalised advertising and marketing campaigns
• Resolving disputes and handling complaints
• Complying with legal and regulatory obligations

Where we wish to use your information for a purpose not covered by this policy, we will seek your consent unless otherwise permitted or required by law.

Sharing Your Information

Crafted Home Solutions Ltd does not sell your personal information.

However, we may share information with carefully selected third parties where necessary for the operation of our business, including:

• Advertising and marketing service providers
• Analytics and website performance providers
• Customer relationship management systems
• Data processing and storage providers
• Professional advisers, insurers, and legal representatives
• Regulatory bodies and law enforcement agencies where required by law

Any third party receiving information from us is required to process it only for the agreed purpose and to maintain appropriate security measures.

We may also disclose personal information where necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Enforce contractual terms
• Defend or pursue legal claims

Should our business be sold, merged, or reorganised, customer information may form part of the transferred business assets.

Retention of Personal Data

We will retain your personal information only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including legal, accounting, taxation, and regulatory requirements.

Where information is no longer required, it will be securely deleted or anonymised.

Certain records may be retained for longer periods where required for legal compliance, fraud prevention, dispute resolution, or protection of legitimate business interests.

Your Rights

Subject to applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Restrict or object to certain processing activities
• Request a copy of your data in a portable format
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

Email: info@craftedhomesolutions.co.uk

You may also unsubscribe from marketing communications at any time by contacting us or using any unsubscribe facility included in our communications.

Please note that if you choose not to provide certain information, or request its removal, we may be unable to provide some services.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.

For detailed information about the cookies we use and how you can manage your preferences, please refer to our Cookie Policy.

Data Security

We take the protection of your personal information seriously and employ reasonable technical and organisational measures to safeguard it against unauthorised access, misuse, loss, alteration, or disclosure.

While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure. You therefore provide information to us at your own risk.

Third-Party Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the content, privacy practices, or security of any third-party websites. We recommend reviewing the privacy policies of any external sites that you visit.

Contact and Data Protection Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact:

Crafted Home Solutions Ltd
31 Carleton Road
Pontefract
WF8 3ND
Email: info@craftedhomesolutions.co.uk

We will endeavour to respond to all enquiries promptly and in accordance with applicable data protection laws.